We are currently not accepting second hand pianos for onsell. Please get in touch if you have any concerns.

Privacy Policy

The Music Warehouse values the privacy of all its customers and users of this website. Any information provided to us is stored securely and with the intention of the following uses only:


Promotions and Emails:

The Music Warehouse may use the contact information you provide to keep you up to date with promotions and new products in store through our emailing client.

The Music Warehouse only endeavors to email customers that wish to receive the emails, please feel free to unsubscribe from our emailing list using the link provided in our promotional emails, or by contacting us on 0800 600 007.


Order Processing:

The Music Warehouse will use contact information you provide to process online orders ready for shipping. This may include emailing you for further information, if required, or contacting you via phone to discuss an aspect of your order. We also operate a large "drop-shipping" portion of our business which will require us to provide your contact information to our New Zealand based suppliers for them to process online orders we receive.


Sale or Disclosure of Customer Information to Third Parties:

The Music Warehouse does not sell or disclose any personal information collected by this website. This includes all contact forms, or any of our email lists.


Collection of Credit Card Details:

The Music Warehouse does not collect any credit card details used for purchasing products via our website. These details are handled through a secure banking portal run by our website provider. We have the option to authorize the collection of the final payment in full or in part depending on the circumstances surrounding the order. We do not receive any details pertaining to your credit card number.


Usage of Information Collected:

The Music Warehouse does collect information about how people are using our website, so we can better serve and improve our customer service.